Due to its increasing membership base coupled with limited resources, HPPCOOP has been having difficulty keeping up and tracking member issues, concerns, queries, loan applications, and others. To combat this, HPPCOOP has launched it's own HPP Ticketing System aimed at helping the cooperative better handle member issues and improve response time.
In addition, Loan Applications (except Online Loans) will also be processed through the HPP Ticketing System. A special category called "Apply For Loan" will be used specifically for this purpose.
As this is exclusive to members, login is required to be able to submit a ticket. The system also allows members to easily view the status of all their tickets.
As they say, "you cannot manage what you cannot measure". Thus, the HPP Ticketing System is expected to help the coop leadership better manage its limited resources while being able to address members' increasing requirements.
The system is under pilot testing and with the help of the membership, it is expected that the system will be improved over time.
